The Zoho thing...
So I have a pretty good grasp of this already because I was the one who reviewed this exercise and created the "benefits of Zoho" document that is linked to on the exercise. It is pretty easy to use Zoho and Google Docs, and I have recommended them to librayr customers who need to save documents and don't have any other way to do it. I have found them to be very useful additions to my customer service toolbox.
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